Service contracts

Choose a Trivec service contract. Developed to provide your machinery with maximum reliability, operational continuity, and cost control throughout its entire lifespan.
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Key benefits for your organisation

Extended Certainty

Extension of the standard warranty from 12 to 24 months on your equipment.

 

Reduced downtime

Preventative maintenance and rapid, targeted intervention during malfunctions.

 

Lower costs

Discounts on original parts and no unexpected, high call-out fees.

Direct support

Always enjoy immediate, free access to phone support and E-support channels.

 

The 3 contract types

Basic

Small SME

Provides excellent baseline service. Ideal for companies with limited budgets that still want to secure fundamental business continuity.

Custom annual flat rate

Plus

Medium SME

Offers additional safeguards for structurally less downtime. Perfect for manufacturers who view periodic maintenance as a high-return investment.

Custom annual flat rate

Premium

Large SME & high volume

Guaranteed maximum security for minimal downtime. Designed for high-volume lines and shift operations where downtime directly impacts revenue.

 

Custom annual flat rate

Specifications & coverage matrix

Service & coverage
Basic
Plus
Premium
Fixed contract term
2 Years
2 Years
2 Years
Annual maintenance: 2 hours per machine
Extended warranty: 24 instead of 12 months
Free E-support (instructions, documentation, and videos)
Free telephone support during the warranty period
50% discount on travel hours if Trivec determines the planning
5% discount on components and (consumable) materials
10% discount on components and (consumable) materials
Free telephone support after warranty period (for contract duration)
€ 250,- discount on travel and accommodation expenses
Priority queue assignment for emergency breakdown interventions
Multi-year contract option with long-term price index discount

Receive a non-binding custom proposal

Fill out your details and select your preferred service coverage plan. Our After Sales specialists will calculate a transparent, customized proposal tailored specifically to your machinery. We will get in touch with you within one business day.

Available service regions:

Want to know more about our service packages?

Contact us for free advice on our service packages or in case you have any issues with your solutions.

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Service contracts

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Or call: +31 (0)512 510035

Trivec communicates primarily in Dutch and English.

Whitepaper

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